1. Introduction
This Privacy Policy explains how Heliophant collects, uses, stores, and protects personal data when users access our website, platform, subscription services, or contact forms.
2. Data We May Collect
We may collect:
- name and surname
- email address
- billing details
- subscription status
- payment confirmation data
- contact form messages
- technical data such as IP address, browser type, device information, and website usage data
3. Payment Data
Payments may be processed by third-party payment providers such as Stripe. Heliophant does not store full credit or debit card details.
4. Purpose of Processing
We process personal data for:
- account creation and service access
- subscription management
- billing and payment confirmation
- customer support
- communication with users
- service improvement
- legal and tax compliance
- fraud prevention and platform security
5. Legal Basis
Personal data may be processed based on:
- performance of a contract
- legal obligations
- legitimate business interest
- user consent where required
6. Data Sharing
We may share limited necessary data with trusted service providers, including payment processors, hosting providers, email delivery providers, analytics tools, and compliance services.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described above or as required by law, tax, accounting, or regulatory obligations.
8. User Rights
Users may request access, correction, deletion, restriction, or portability of their personal data, subject to applicable law.
9. Cookies and Analytics
The website may use cookies or similar technologies for functionality, analytics, security, and service improvement.
10. Security
We use reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
11. International Services
Some third-party providers may process data outside Greece or the European Union. Where applicable, appropriate safeguards are used.
12. Contact
For privacy-related requests, contact: contact@heliophant.com